Title image: Spa Etiquette & Info

Spa Etiquette & Info

SCHEDULING APPOINTMENTs

There are several ways to book your appointment, On-Line or by Telephone.  Both will require a credit card or Gift Certificate number to book and hold the time you are requesting for your appointment(s).  We accept all major credit cards.  SPA FINDER, SPA WISH, WAY SPA and SPA WELLNESS gift cards are redeemable for services only.

Cancellation

Sometimes unexpected things happen and is sometimes impossible to keep an appointment. If you must cancel or reschedule, a 24 hour notice is required when booking on-line, in person and/or over the phone. Failure to do so within the 24 hour period will result in a fee up to 50% of the cost of your booked treatment with a credit card on file and gift Certificates, Spa Finder, Spa Wish or Spa Wellness Gift cards being used to book appointments will be forfeited.  By giving 24 hours notice the spa is often able to rebook the appointment.  GROUPS booking 6 hours or more are required 48 hours notice to cancel.  Online booking agree to cancelation and return policy.

GIFT CERTIFICATES

We make it easy for you to purchase gift certificates on-line for that special someone or special event!  A cancellation policy applies to appointments made with all gift certificates including SPA FINDER, SPA WISH, WAY SPA and SPA WELLNESS gift cards - 24 hours notice to cancel and/or reschedule is required.  Failure to do so will forfeit the entire amount of the gift card/certificate .  NEVA face+body Gift Certificates / Gift Cards are valid for up to 6 months after date of purchase.  Expired NEVA f+b gift cards will be honored up to 30 days after expiration date at 50% of the amount of the certificate.  When booking, the gift card will need to cover the amount of services booked and/or a credit card will also be accepted.  Please have your gift number ready when booking your spa day and available at check out.

RETURN POLICY

Unopened products can be returned within 10 days and can be exchanged with other products are given a credit to the spa for future use.  Opened products cannot be returned or given spa credit.  NEVA Gift Certificates/Cards/Series cannot be returned but are able to be transferred to another person.  Return policy applies to online purchases.

Punctuality

Ideally, arrive 10-15 minutes early to fill out and/or update information before your service. If you are late, your treatment time will be accomodated with the remaining time or possibly rescheduled.

Medical conditions

If you have any type of medical condition, be sure to mention it when you book an appointment. Certain facial and spa treatments may not be advisable for you if you have allergies to aspirin (salicylic acid).  Certain topical skin medications may cause complications during waxing, chemical peels or microdermabrasion treatments - please notify your aesthetician of these medications.  If you wear contact lenses, we advise they be removed for all spa treatments.

Mixing activities and facial treatments

On the day of a chemical peel or microdermabrasion treatment, we recommomend that you refrain from activities in the sun for up to 4 days post (sunscreen is always recommonded).  Do not schedule workouts or strenuous activity the same day/evening after your treatments.  Facial waxing is not recommended 7 days prior and post your chemical peel or microdermabrasion treatment.

Therapists

If you prefer a male or female therapist, but the spa fails to ask, don't hesitate to let your choice be known. Also, if you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person and we will do our best to accommodate.

Cell phones

Other spa goers will appreciate you TURNING OFF or SILENCING your cell phone before entering the spa treatment areas.

Gratuities

Gratuity is not included in any of the fees.  15-20 % is customary, but you may, of course, leave more depending on the quality of the service.  You may leave the tip with the receptionist at the time of paying your bill or you can give the tip directly to your therapist/aesthetician.  If you receive multiple services from different therapists - you can designate the amounts when you pay out.  ALL PACKAGES w/three or more services will automatically be charged a 15% gratuity at check out.

Communicating your preferences

Tell us your preference. If the light is too bright; the music is too loud; the room temperature is too cold - please let us know. If you choose to have a conversation or enjoy your treatment in silence - we want to know.  Also, feel free to ask questions. Your therapist appreciates knowing your thoughts and clarifying any issues you may have.

Eating and drinking

Try not to eat for at least an hour before a massage and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward spa treatments!

Children

A spa is a great place to get a little alone time, so it's best not to bring children under 16. If children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others.

Conversation

In the relaxation room and elsewhere within the spa, please keep conversations at a low volume.  We call it your "spa voice".  Your fellow spa-goers will appreciate it.

MOM & ME SELFIE terms and conditions

NO PURCHASE NECESSARY TO ENTER OR WIN. Open only to legal residents of the 50 US States and DC who are 21 years of age and older.  Void where prohibited.  NEVA Face and Body spa locations in San Antonio only. 

SWEEPSTAKES PERIOD:  Through May 7th, 2015 until 6pm Central Standard Time.

HOW TO ENTER:  All three of the following requirements must be done in order to be eligible to win.  1) Follow us on Instagram @NEVA_dayspas   2) Post image / selfie with Mom, Friend or Sister on our Instagram page  3)  Tag us @NEVA_dayspas and also #MomandMeSelfie with comments as to why she deserves to win a day at the spa.  PRIZE:  Entry must include all three requirements for eligibility to win.

GRAND PRIZE AND VALUE:   Spa Package is 1 hour relaxation massage, 1 hour body scrub and 50 minute signature spa facial.  Prize value is worth $215.  Winner must redeem gift by November 7, 2015.  Any costs incurred to travel to spa location in San Antonio Texas is the sole responsibility of the Grand Prize winning.  Grand prize is non-transferrable, non-refundable for cash/services/products and no substitutions.  Prize will expire on Nov. 7, 2015.

By participating in this spa giveaway, entrants agree to be bound by the Terms and Conditions.